Location policy

MonoDispatch is a dispatch platform for freight and sprinter van logistics. Live driver location is a core part of the service. We use location to:

• Match you with suitable loads near you, so you see closer pickups, less deadhead, and better offers.
• Share your real-time position with your dispatch team during an active load, so they can coordinate pickups, deliveries, and customer updates.
• Support check calls and reduce the number of manual status calls between you and dispatch.
• Provide accurate pickup-to-delivery tracking and estimated arrival information.

During an active load, your location is shared with dispatch automatically so they can coordinate pickups, deliveries, and check calls. While the app is open, updates are sent about once an hour, and you can send your current location at any time with the Update button.

While the app is in the background, it sends occasional updates, roughly every 2 hours, so dispatch can keep coordinating your run even when the app is not in the foreground. Background updates run while you are signed in to the driver app and are used to coordinate your active loads.

To send updates while the app is in the background during active loads, the app uses the iOS "Always" location permission and ships the iOS location background mode. iOS asks for your permission before any location access begins, and you can review the current permission in iOS Settings at any time.

You can turn off location sharing whenever you want, in the app or in iOS Settings. If you turn it off, live tracking and some dispatch features will not work, which may affect your ability to receive and complete loads.

Location data consists of GPS coordinates (latitude and longitude) and related metadata such as timestamps, tied to your driver account and the relevant load. We retain location data only as long as needed for dispatch operations and recordkeeping tied to those loads, after which it is deleted or anonymized.

We do not sell location data, use it for advertising, or share it with third-party analytics, ad networks, or data brokers. Location data stays in MonoDispatch and is visible only to authorized users in the company workspace tied to the active load. Vendors that host, secure, or deliver the service process location data only as service providers on MonoDispatch's instructions.

You control location access:

• You can grant or deny location access when first prompted.
• You can change or revoke location permission at any time in iOS Settings under the MonoDispatch app.
• If you revoke location access, live tracking and some dispatch features will not function, which may affect your ability to receive and complete loads.

If you have questions about how we use location, contact us at ops@monodispatch.com. For the full picture of how we handle your data, see our privacy policy.

The app is operated by MonoDispatch, Inc., a Delaware C corporation, 2093 Philadelphia Pike, Suite #7096, Claymont, DE 19703.